Ticket Office Policies
The Division of Intercollegiate Athletics at Indiana University does not guarantee the availability of tickets and reserves the right to modify or cancel any of the conditions displayed on this website, including ticket pricing or availability, at its discretion and without prior notice. If the University does not fill a ticket order or request, it will refund the purchase price or credit the customer’s charge account and is not responsible for any other damages or fees which might be incurred. By using this website, you agree that any ticket transactions with Indiana University Athletics are governed by the laws of the State of Indiana, without regard to conflict of laws principle.
The Athletic Department reserves the right to cancel all or any part of an order and refund accordingly. It also reserves the right to change a seat assignment without prior notice.
ACCOUNT INFORMATION
Name Changes
Name changes to an account due to a legal name change must be submitted in writing or in person with a valid form of identification and will not be accepted over the phone.
Contact Information Changes
It is the responsibility of the account holder to notify the Indiana University Athletics Ticket Office in writing of any change in contact information (address, phone, email, etc.). Changes may be submitted in writing. Changes will not be accepted over the phone.
Seat Transfer (Season Tickets)
- In the Event of a Death: Tickets and/or parking may be transferred into the name of the surviving spouse.
- In the Event of a Divorce: The IU Athletics Ticket Office will abide by any court-ordered decision about ticket and/or parking allocation. Upon both spouses’ consent, tickets and/or parking will be allocated as desired.
- Corporate Account Transfer: A privately owned business may request a transfer to the owner’s personal account when the owner sells their company (must provide legal documentation of the sales agreement). Up to 5 years of season ticket purchase and IU Varsity Club contribution history will be transferred. Individuals cannot transfer their personal accounts into a business account; they must start a separate account for a business.
Priority Points
The Indiana University Priority Point Policy was designed to ensure proper and equitable consideration for the loyalty and financial support of thousands of IU fans wishing to attend athletic events. The Priority Point Policy is the guideline used for the assignment of season tickets available for Indiana University football and basketball games.
All Varsity Club members accumulate priority points in a number of ways including annual giving campaign donations, longevity as a Varsity Club member, season ticket purchases, gifts to other areas of IU, etc.
Point accumulation totals are tallied twice a year based on the renewal deadlines for football and basketball season tickets. For football, the deadline is March 31 of each year, and for basketball, the deadline is June 30 of each year.
Priority points are nontransferable, except between spouses.
The IU Priority Point Policy is reviewed annually and is subject to change.
TICKETS
Admissions Policy
For all ticketed events, everyone regardless of age must have a ticket for admission.
Infants ages 2 & under are admitted free to all regular season home events, except Football and Men’s Basketball, but must sit on an adult’s lap. Lap tickets are available the day of the game at the box office. If an infant requires a reserved seat, a ticket must be purchased for the event, subject to availability. Lap tickets are not valid for premium seating areas.
Youth pricing for ages 18 & under may be available at a discounted rate for select events.
Accessible Seating
Accessible tickets may be ordered by calling or online at iuhoosiers.com. Please provide any special seating needs necessary when ordering tickets. If wheelchair accessible seating is required, please note this as well. Each accessible seating order will be eligible for three (3) attendant seats, subject to availability.
If tickets located in general seating areas need to be exchanged for accessible seats, a person must provide their tickets for exchange to the IU Athletics Ticket Office as soon as possible prior to the game to ensure them accessible seats with attendant seat(s). Another option is to exchange tickets on game day, if available, at the box office. Ticket exchanges are handled on a first-come, first-served basis.
Season Ticket Policy
ORDERS
Orders for season tickets will be accepted through the established deadline. Orders submitted online, over the phone or postmarked after that date will be filled if tickets are available. However, there is no guarantee that the order will receive the same seats held the previous year.
SEATING IMPROVEMENT
All football & men’s basketball season ticket holders will have the opportunity to participate in a seat selection and upgrade process. After the renewal period, each season ticket holder for football and/or men’s basketball will be assigned an individualized selection date and time to view a map of available seating options and move or improve existing seats.
All other sports will provide instructions on how to make requests during the renewal period.
Improvements are based on the IU Athletic Department Priority Point policy. Priority points are calculated on an individual’s total athletics contributions, current gift to athletics, years of season ticket purchase, alumni status, and letter-winner status.
TRANSFER OF SEASON TICKETS
Please see Seat Transfer (Season Tickets) under Accounts for more information. Tickets to individual games may be transferred using the online ticket transfer tool on the IUHoosiers mobile app.
Order Quantity Limits
The Indiana Athletics Ticket Office reserves the right to establish order limits on specific items or events. Any orders exceeding the set limit may be reduced or canceled and refunded, less applicable fees. Creating multiple accounts to circumvent established limits is not permitted, and the associated account(s) may be monitored and/or locked.
Ticket Resale
SeatGeek (The Official Fan-to-Fan Ticket Marketplace) is the only official resale marketplace for tickets to all Indiana University Athletic events. Indiana Athletics reserves the right to cancel any ticket purchases (less fees) made for the purpose of resale without notification.
The resale of student and youth tickets is not supported on SeatGeek or any other channel due to their reduced price.
Duplicate Tickets
Ticket holders can access an electronic copy of tickets free of charge through the Indiana Hoosiers app on mobile device. Duplicates for tickets lost, stolen, or left at home can be obtained by emailing the ticket office or by going to the box office on game day with valid form of ID. Duplicate tickets will be issued to the ticket holder of record only and may be subject to a reprint fee. The Indiana Athletics Department is not responsible for lost or stolen tickets.
Season Ticket Reseating
FULL RESEAT
The Athletic Department reserves the right to conduct a full reseating of season ticket holders in any ticketed sport in any given year, including season parking. The reseat process is intended to provide an equitable selection of season ticket seat locations based on each account holders priority points. The Athletic Department will communicate specific dates, policies, and procedures related to any specific reseat in advance of that reseat taking place. Full reseats require every season ticket holder to select a location for the given season based on availability and their priority points at a time determined and communicated by the Athletic Department.
ANNUAL UPGRADES
During seasons when a full reseating is not scheduled, season ticket holders will have the opportunity to upgrade their tickets based on their priority points and will select from available locations following season ticket renewal period.
PARKING
Season Parking Pass
FOOTBALL PARKING
Season parking passes may be purchased by season ticket holders. Parking zones are assigned based on the IU Athletic Department Priority Point Policy.
MEN’S BASKETBALL PARKING
Season parking passes may be purchased by season ticket holders. Parking zones are assigned based on the IU Athletic Department Priority Point Policy.
WOMEN’S BASKETBALL PARKING
Single Game Pre-Paid Parking Pass
- Single game parking passes can be purchased in advance for home football games and are subject to availability. Single game parking for men’s and women’s basketball is subject to availability and is paid at the time you enter the lot.
Order Quantity Limits
There is a limit of 2 pre-paid parking pass per account, per event. Any orders exceeding the set limit may be reduced or canceled and refunded, less applicable fees. The associated account(s) may be monitored and/or locked.
PAYMENTS
Ticket Payment
Tickets will not be held or issued without payment. Payments may be made by personal check, money order, Visa, MasterCard, Discover, or American Express only. Checks must be made payable to Indiana University.
Available payment methods may vary by sales channel.
Fees
Orders placed through the IU Athletics Ticket Office are subject to established fees regardless of sales channel or payment method. All fees are non-refundable.
Refunds/Exchanges
All sales are final. Refund or exchange requests may be submitted in writing to the ticket office. Any refund/exchange is at the sole discretion of the Indiana Athletics Ticket Office and is not guaranteed.
FACULTY/STAFF & STUDENTS
Indiana University Bloomington Faculty & Staff
Only persons whose names appear on the budget as permanent 50% or greater will be eligible to apply for two faculty/staff tickets. If employment ends prior to the mailing of season tickets, you will be required to pay the public price to receive your tickets. If you choose not to pay the public price, your order will be cancelled, and all payments received will be refunded.
Retired Indiana University Bloomington Faculty & Staff
Retired faculty and staff may continue to order tickets if the individual has ordered tickets for five consecutive years prior to retirement. Please make sure the ticket office has a current mailing address and email address. The retiree must notify the Indiana University Athletics Ticket Office in writing of retirement to continue to receive applications.
Indiana University Bloomington Students
Currently enrolled students at Indiana University Bloomington may order football and men’s basketball tickets at a student rate. Student sales are online or in-person only.
Indiana University Bloomington students receive free admission to all regular season home events, except for football and men’s basketball. Students are required to show student ID for admission.
TICKET DISTRIBUTION
Mobile Tickets
All tickets for Indiana University athletic events are distributed electronically and should be downloaded to a smartphone device. If you do not have access to a smartphone, please contact the ticket office to make arrangements.
Tickets are distributed no earlier than 3 weeks prior to the start of a season. If applicable, season tickets and/or parking will not be released until all required contributions have been received and processed by the Varsity Club. For more information, please visit IUHoosiers.com/digitaltickets.
Will Call
All patrons picking up tickets at Will Call must present a photo ID to pick up tickets.
Orders may be screened prior to distribution of tickets. An order may be required to be picked up at Will Call; if this is the case, the purchaser will be required to present the credit card used to purchase as well as a valid photo ID matching the card.
Transfers
Ticket holders may transfer individual game tickets free of charge using the online ticket transfer tool from IUHoosiers.com. Ticket buyers may authorize another individual to pick up tickets by submitting request in writing to iuticket@indiana.edu. If applicable, a reprint fee may be charged to the original purchaser.